Frequently asked questions

Lifted is an ordering platform for licensed cannabis dispensaries. Browse menus, place orders for pickup, earn loyalty points, and get the experience you'd expect from any modern delivery app — built specifically for cannabis.

You must be 21 or older with a valid government-issued photo ID. You must be physically located in a state where cannabis is legal and where Lifted operates. For medicinal purchases in states that allow only medicinal cannabis, you'll need a valid medical cannabis card.

Tap "Sign up," verify your email, set a password, confirm your date of birth, and pick your home state. That's it.

At account creation, no — you just self-certify your date of birth. At pickup, yes — you must present valid government-issued photo ID matching the name on your order. The dispensary verifies in person.

Lifted is live now and expanding across more states. If we're not in your state yet, add yourself to our area waitlist below and we'll notify you when we launch nearby.

Pick a dispensary, browse the menu, add items to your cart, and check out. You'll get an order confirmation immediately and another notification when your order is ready for pickup.

Not at the same time. Each cart belongs to one dispensary. If you try to add an item from a different dispensary, we'll ask if you want to switch — your previous cart will be saved so you can come back to it later.

State law caps how much cannabis a customer can purchase per day. In Pennsylvania, the limit is 113.4 grams of flower-equivalent per day. The cap is set by the state, not by Lifted or the dispensary.

Different cannabis products are converted to a common unit (grams of flower) for state-limit accounting. A vape cart or concentrate might count for more flower-equivalent than its physical weight because of higher THC concentration.

At checkout, tap "Schedule for later" and pick a date and time within the dispensary's hours. You can cancel or change the time from your order page up until preparation begins.

Yes, up until the order reaches the "Picked up" stage. Go to your order page and tap "Cancel order." Loyalty points earned will be reversed, and any promo applied will be returned to your account.

A valid government-issued photo ID. The name on the ID must match the name on your account exactly. No ID = no pickup.

The dispensary's address is on your order page. Many dispensaries offer curbside pickup; check your order details.

Orders are held for a window of time after they're ready. If you don't arrive within that window, the dispensary may return your items to inventory and you'll need to reorder. You won't be charged if your payment hadn't been finalized.

No. Cannabis regulations require the named purchaser to pick up in person with matching ID. Proxy pickups are not allowed by state law.

Payment methods are shown at checkout. You may also be able to pay with cash at pickup if the dispensary supports it.

Federal law restricts banks from processing credit card transactions for cannabis. Most dispensaries accept debit cards, ACH bank transfers, or cash. Specifics vary by dispensary.

Refunds are at the dispensary's discretion for valid reasons — product defect, fulfillment error, or canceling before pickup. Once cannabis leaves the dispensary, it generally cannot be returned (state regulation). Refunds process in 3–5 business days to your original payment method.

Yes. After pickup, go to your order page and tap "Download PDF receipt" or "Email me a copy." Both include itemized totals, loyalty points earned, and the dispensary's contact info.

You earn 1 point per dollar spent on completed (picked-up) orders at each dispensary. Each Lifted dispensary runs its own loyalty program — points earned at one dispensary redeem at that dispensary.

Lifted has a platform tier on top of per-dispensary loyalty: Bronze (default), Silver ($1,000+ lifetime platform spend), and Gold ($4,000+). Higher tiers unlock cross-platform perks like priority pickup, early access to new strain drops, and birthday/anniversary credits — all funded by Lifted, not by individual dispensaries.

Points don't expire while your account is active. They are forfeited if your account is closed.

Points are non-transferable.

New customers at each dispensary get a discount on their first order from that dispensary. The amount is set by each dispensary; typically 10% off. It applies automatically at checkout.

Generally no — most promotions cannot be stacked. Specific terms display with each offer at checkout.

As a Silver or Gold tier member, you receive a Lifted-funded platform credit on your birthday — $5 for Silver, $20 for Gold — redeemable at any Lifted dispensary.

A guided tool that helps you find products based on how you want to feel and what you want to do. Pick your feelings and activities, and we'll surface strains that fit.

No. Cannabis affects everyone differently. Strain Finder uses commonly reported effects and is for general guidance only. Talk to a healthcare professional before using cannabis, especially if you have medical conditions or take other medications.

Go to Profile > Notifications. Toggle Push, SMS, Email, and Marketing on/off independently. You can set quiet hours and update your contact info there.

Reply STOP to any marketing SMS. We'll honor the opt-out within 24 hours.

We use it to operate the Service (loyalty points, recommendations, dispensary recommendations) and for state-required reporting. We do not share it with insurance providers, employers, federal authorities (except under court order), or sell it to anyone. See our Privacy Policy for details.

On the sign-in page, tap "Forgot password?" — we'll email a reset link.

Email changes require verification of the new address. Go to Profile > Personal Info > "Change" next to email and follow the prompts.

Profile > Settings > Delete Account. Some data (transaction records) is retained for legal compliance per the Privacy Policy.

Try refreshing the page. If the problem persists, check your connection and try again. If it still fails, contact us via the form below.

You'll see a leaf icon with the product name as a fallback. Functionality is unaffected. We're aware and refreshing photos.

It might be out of stock — out-of-stock products show "Out of stock" badges, dimmed images, and disabled add buttons. Or it might be temporarily removed by the dispensary. Check back later. You can also tap "Notify me when back" to be alerted when it returns.

Use the contact form below, or email [SUPPORT EMAIL]. We typically respond within [RESPONSE TIME] during [SUPPORT HOURS]. For dispensary-specific issues (product quality, store hours, ID verification at pickup), contact the dispensary directly. Phone numbers are on each dispensary's page.